Waste Removal Kentish Town Privacy Policy

This Privacy Policy explains how Waste Removal Kentish Town collects, uses, stores and protects your personal data. It also sets out your rights under the UK General Data Protection Regulation and the Data Protection Act 2018. This Privacy Policy applies to all Waste Removal Kentish Town customers and prospective customers within our Kentish Town service area, whether you contact us online, by telephone, in writing, or in person.

Who We Are

Waste Removal Kentish Town is a waste collection and disposal service operating in the Kentish Town area. For the purposes of data protection law, we are the data controller for the personal data we collect and process about you in connection with our services.

Personal Data We Collect

We may collect and process the following categories of personal data when you use our services, make an enquiry, or interact with us:

Identification and contact details: name, address, email address, telephone number, and any relevant business contact information if you are a commercial customer.

Service and booking information: details of the services you request, property access information you provide, collection dates and times, waste type and approximate volume, and any specific instructions related to the service.

Payment and billing details: payment method, partial payment card details where necessary for processing, billing address, transaction history, and records of invoices and receipts. We do not store full payment card details when this is handled by a payment processor.

Communication records: records of emails, telephone calls, text messages, and other correspondence between you and us, including complaints, queries and feedback.

Technical information: when you visit our website, we may collect technical information such as IP address, device type, browser type and version, time zone setting, and basic usage information like pages viewed and time spent on the site.

Marketing preferences: your preferences in receiving marketing communications from us and your communication preferences.

How We Collect Your Data

We collect personal data directly from you when you:

Request a quote or make a booking for waste removal or related services.

Contact us by phone, email, online form, or any other communication method.

Enter into a contract with us as a regular or one-off customer.

Sign up to receive marketing or updates about our services.

Visit or interact with our website, where basic technical information may be collected automatically.

Purposes and Lawful Bases for Processing

We only process your personal data where we have a lawful basis under data protection law. The main purposes and lawful bases are:

To provide and manage our services: We use your identification, contact and service information to provide waste removal and related services, process bookings, and manage your account. Lawful basis: performance of a contract or taking steps at your request before entering into a contract.

To process payments and maintain financial records: We use payment and billing details to take payment for services, issue invoices, and maintain accurate accounting records. Lawful basis: performance of a contract and compliance with legal obligations such as tax and accounting requirements.

To communicate with you: We use your contact details and communication records to respond to your enquiries, handle complaints, confirm bookings, and provide service updates. Lawful basis: performance of a contract and our legitimate interests in providing good customer service.

To improve and manage our business: We may use technical information, service usage data and feedback to monitor service performance, improve our processes, and plan routes and resources. Lawful basis: our legitimate interests in running and improving our business efficiently and safely.

For marketing and promotions: With your consent where required, we may use your contact data and marketing preferences to send you information about our services, special offers or updates relevant to waste removal in Kentish Town. Lawful basis: consent or our legitimate interests, depending on how we contact you and the relationship we have with you. You can opt out at any time.

To meet legal and regulatory obligations: We may process your data to comply with obligations relating to waste management regulations, health and safety, fraud prevention, and lawful requests from authorities. Lawful basis: compliance with a legal obligation or our legitimate interests in protecting our business.

Data Sharing and Processors

We do not sell your personal data. We may share your data with selected third parties where necessary for the purposes described in this Privacy Policy. These parties act as data processors or, in some cases, as independent controllers.

Service providers: We may share data with companies that provide us with services such as payment processing, accounting, information technology support, customer relationship management tools, and secure data storage. These providers act as data processors and may only process your data on our instructions and for the purposes we specify.

Operational partners: In limited cases, we may share relevant service information with sub-contractors or partner firms who assist in delivering waste removal or specialist disposal services, for example where specific waste types require licensed facilities.

Professional advisers and authorities: We may share data with our professional advisers, such as accountants or legal advisers, and with regulatory or law enforcement authorities when required to comply with legal obligations or to protect our rights, property or safety.

When we share your data with processors, we take steps to ensure they provide appropriate safeguards and comply with data protection law, including entering into written data processing agreements where required.

International Transfers

Our core operations are based in the United Kingdom. If any of our service providers or systems involve the transfer of personal data outside the UK or the European Economic Area, we will ensure that appropriate safeguards are in place. These may include adequacy regulations for the destination country or standard contractual clauses approved by relevant authorities.

Data Retention

We retain your personal data only for as long as necessary to fulfil the purposes for which it was collected and to meet legal, accounting or reporting requirements.

Customer and service records: Typically kept for up to six years after the end of our relationship with you, to comply with legal and tax obligations and to handle any potential disputes.

Payment and transaction information: Retained for periods required by tax and financial regulations, generally up to six years.

Marketing information: Retained until you withdraw your consent or object to further marketing, or for a reasonable period where our legitimate interests apply.

Technical and usage data: Kept for shorter periods necessary for analysis and system security, unless needed longer for legal or security reasons.

When personal data is no longer required, we will securely delete or anonymise it.

Your Data Protection Rights

Under data protection law, you have several rights regarding your personal data. These rights apply to all Waste Removal Kentish Town customers in our service area, subject to certain legal conditions and exemptions.

Right of access: You have the right to request confirmation that we process your personal data and to receive a copy of the data we hold about you, along with certain information about how we use it.

Right to rectification: You have the right to request that inaccurate or incomplete personal data we hold about you is corrected or updated.

Right to erasure: In certain circumstances, you may request that we delete your personal data, for example where the data is no longer needed for the purposes for which it was collected and there is no legal requirement to keep it.

Right to restriction of processing: You may ask us to restrict the processing of your personal data in certain situations, for example while we verify its accuracy or consider an objection you have raised.

Right to data portability: Where processing is based on your consent or on a contract and carried out by automated means, you may have the right to receive the personal data you provided to us in a structured, commonly used and machine-readable format and to transmit it to another controller.

Right to object: You have the right to object to our processing of your personal data when we rely on legitimate interests, including profiling based on those interests. We will stop processing unless we can demonstrate compelling legitimate grounds that override your interests, rights and freedoms, or where processing is necessary for legal claims. You always have the right to object to direct marketing and profiling related to such marketing.

Rights related to automated decision-making: We do not carry out solely automated decisions that have legal or similarly significant effects on you in the context of our waste removal services.

How To Exercise Your Rights

If you wish to exercise any of your rights, or have questions about how we use your data, you can contact us using the contact details provided on our website or in your service documentation. To help us respond promptly, please provide your name, contact details, and sufficient information to identify your relationship with us. We may need to verify your identity before acting on your request. We aim to respond within one month, although this period may be extended in complex cases as permitted by law.

Security Of Your Data

We take appropriate technical and organisational measures to protect your personal data against unauthorised access, loss, misuse, or disclosure. These measures include restricted access to systems and records, secure storage of physical documents, and the use of appropriate safeguards when working with third-party processors. While we strive to protect your data, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.

Updates To This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, legal requirements, or data protection practices. The most recent version will always apply to how we process your personal data. We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information.