Waste Removal Kentish Town Terms and Conditions

These Terms and Conditions set out the basis on which we provide waste removal and related services in Kentish Town and surrounding areas. By booking a service with us, you agree to be bound by these Terms and Conditions. Please read them carefully before placing a booking.

1. Definitions

In these Terms and Conditions, the following expressions have the meanings set out below:

Customer means any individual, business, organisation or other party that requests or receives waste removal, rubbish collection or related services from us.

Services means any waste removal, rubbish collection, clearance, loading, transportation, disposal or related services that we agree to provide.

Waste means any items, materials, refuse or rubbish that the Customer asks us to collect and remove, excluding any prohibited or hazardous items as set out in these Terms and Conditions or under applicable law.

Agreement means the contract between the Customer and us for the provision of Services, comprising these Terms and Conditions and any specific details agreed at the time of booking, such as service date, time window, estimated load, and price.

2. Scope of Services

We provide waste removal and rubbish collection services including, but not limited to, domestic and commercial clearances, bulky waste collection, garden waste removal and general non-hazardous waste disposal. All Services are subject to vehicle access, loading conditions, safety requirements and compliance with waste legislation.

We reserve the right to refuse collection of any items that, in our reasonable opinion, are unsafe to handle, prohibited by law, or classified as hazardous or specialist waste that requires different handling arrangements.

3. Booking Process

3.1 Bookings can be made by telephone, email or other communication channels we make available. A booking is only confirmed once we have accepted the request, agreed an estimated price or pricing basis, and provided a service date or time window.

3.2 When placing a booking, the Customer must provide accurate and complete information, including the collection address, type and approximate volume of waste, access details, any parking restrictions, and any factors that may affect the time, safety or cost of the Service.

3.3 Any quote provided prior to collection is based on the information supplied by the Customer. If on arrival the quantity, type or location of waste, or access conditions, differ from what was described, we may adjust the price, change the service level or decline to proceed if it is not safe or reasonable to do so.

3.4 We will use reasonable efforts to attend at the agreed time or within the agreed time window. However, all times are estimates and may be subject to delays due to traffic, weather, access problems, or circumstances beyond our reasonable control. We will not be liable for minor delays, but we will aim to notify the Customer of any significant changes as soon as practicable.

4. Access and Parking

4.1 The Customer is responsible for ensuring adequate access to the premises and to the waste that is to be collected. This includes ensuring that any gates are unlocked, that we have clear passage to the waste, and that any obstructions are moved where reasonably possible.

4.2 The Customer must ensure that suitable parking is available close to the collection address during the agreed time window. Where parking charges, permits, or congestion charges apply, the Customer is responsible for these costs unless agreed otherwise at the time of booking.

4.3 If we are unable to access the premises or the waste due to incorrect details, restricted access, or lack of parking, we may charge a call-out fee or a cancellation fee as set out in the Pricing and Cancellations sections of these Terms and Conditions.

5. Pricing and Payments

5.1 Our pricing may be based on a combination of factors including volume of waste, weight, type of materials, labour time, access conditions, and disposal costs. Prices may be provided as a fixed quote or as an estimate subject to confirmation on arrival.

5.2 We will confirm the final price with the Customer before commencing loading where possible. If, after viewing the waste and access conditions, the Customer does not agree to the revised price, we may cancel the Service and a reasonable call-out charge may apply.

5.3 Unless otherwise agreed in writing, payment is due immediately upon completion of the Service. We may accept payment by cash, debit or credit card, bank transfer or other methods we make available from time to time.

5.4 For business Customers or account holders, payment terms will be as agreed separately and may be subject to credit approval. Invoices must be paid in full by the due date stated. We reserve the right to charge interest and reasonable recovery costs on late payments in accordance with applicable law.

5.5 All prices are quoted exclusive of any applicable taxes unless expressly stated otherwise. Where value added tax or other taxes apply, these will be charged at the prevailing rate.

6. Cancellations, Rescheduling and Waiting Time

6.1 The Customer may cancel or reschedule a booking by giving us reasonable notice before the scheduled collection time. Specific notice requirements or charges may be communicated at the time of booking.

6.2 If the Customer cancels or reschedules with insufficient notice, we may charge a cancellation fee to cover reasonable administrative and operational costs, especially where a vehicle and team have already been allocated.

6.3 If, on arrival, we are unable to carry out the Service due to reasons beyond our control, including lack of access, no one present to grant entry when required, unsafe conditions, or incorrect booking information, we may treat this as a late cancellation. In such cases a call-out or cancellation charge may apply.

6.4 Where our team is required to wait on site beyond a reasonable period due to delays caused by the Customer, we reserve the right to charge a waiting time fee at our standard hourly or part-hour rates.

7. Customer Obligations

7.1 The Customer must ensure that the waste to be removed is clearly identified and, where possible, separated from items that are not to be taken. Our team may ask for verbal confirmation on site to avoid removing any items in error.

7.2 The Customer warrants that they have full authority to dispose of the waste and that removing it will not infringe the rights of any third party or breach any tenancy, lease or property agreement.

7.3 The Customer agrees not to include in the waste any items that are prohibited or require specialist handling unless this has been explicitly agreed in advance. This may include hazardous materials, clinical waste, asbestos, pressurised containers, chemicals, liquids, oils, gas bottles, and electrical items requiring special treatment.

7.4 Where the Customer has incorrectly described the waste or has included prohibited items without prior agreement, we may refuse to collect such items, adjust the price, or require the Customer to make alternative arrangements for disposal.

8. Waste Handling and Regulations

8.1 We operate in accordance with applicable UK waste management legislation and regulatory requirements. We will transport and dispose of collected waste only at authorised facilities and will take reasonable steps to ensure that it is handled in an environmentally responsible manner.

8.2 Where required by law, we will issue waste transfer notes or other documentation evidencing the transfer and disposal of waste. The Customer must provide any information reasonably required for such documentation to be completed accurately.

8.3 Once waste has been loaded into our vehicle and we have taken possession of it as part of the Service, the Customer relinquishes ownership of that waste, subject to legal requirements and excluding any items taken in error.

8.4 If we discover that waste collected from a Customer includes items that are illegal to possess, transport or dispose of, or that pose an unforeseen risk to health or safety, we reserve the right to notify the relevant authorities and to recover from the Customer any costs, penalties, or losses incurred as a result.

9. Limitation of Liability

9.1 Nothing in these Terms and Conditions limits or excludes our liability for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, or for any other matter where it would be unlawful to limit or exclude liability.

9.2 Subject to the above, our total liability to the Customer for any loss or damage arising out of or in connection with the provision of the Services, whether in contract, tort, negligence or otherwise, will not exceed the total price paid or payable for the specific Service giving rise to the claim.

9.3 We will not be liable for any loss of profit, loss of business, loss of goodwill, loss of anticipated savings, or any indirect or consequential loss arising from or in connection with the Services or these Terms and Conditions.

9.4 The Customer is responsible for removing or securing any fragile, valuable or sentimental items from areas where our team will be working. While we will take reasonable care when operating on the premises, we accept no liability for minor cosmetic damage to floors, walls, fixtures or fittings reasonably incidental to the normal performance of the Services.

9.5 We will not be held responsible for any damage, loss or delay caused by events beyond our reasonable control, including but not limited to severe weather, traffic disruption, accidents, road closures, strikes, or acts of third parties.

10. Complaints and Claims

10.1 Any concerns or complaints about our Services should be raised with us as soon as possible, and in any event within a reasonable time after the Service has been carried out, so that we have the opportunity to investigate and, where appropriate, put matters right.

10.2 Where a complaint relates to alleged damage or loss, the Customer must provide reasonable evidence, including photographs and a description of the circumstances. We may need to inspect the property or items in question before assessing any liability or offering a remedy.

10.3 Our aim is to respond to complaints promptly and to resolve them fairly. Any remedies offered will be in line with our obligations under these Terms and Conditions and applicable law.

11. Insurance

11.1 We maintain appropriate insurance cover in respect of our operations, including public liability insurance at a level we deem reasonably sufficient for the nature of our Services.

11.2 The existence of insurance does not increase our liability beyond that which is stated in these Terms and Conditions or required by law.

12. Data Protection and Privacy

12.1 We collect and process personal information such as names, contact details, addresses and payment information for the purposes of managing bookings, providing Services, handling payments, and meeting legal and regulatory obligations.

12.2 We will handle personal data in accordance with applicable data protection laws in the United Kingdom. We will take reasonable measures to keep such data secure and will not share it with third parties except where necessary to provide the Services, process payments, comply with the law, or with the Customer's consent.

13. Termination

13.1 We may terminate or suspend the Agreement or any Service immediately by giving notice to the Customer if the Customer commits a material breach of these Terms and Conditions, fails to pay any sum when due, or engages in conduct that is abusive, threatening or unsafe towards our staff.

13.2 Upon termination, the Customer will remain liable for any outstanding charges for Services already provided, including call-out or cancellation fees where applicable.

14. Changes to Terms and Conditions

14.1 We may update or amend these Terms and Conditions from time to time. Any changes will take effect for new bookings from the date on which the updated version is made available or otherwise communicated.

14.2 The Terms and Conditions in force at the time of your booking will apply to that specific Agreement, unless a change in law or regulation requires immediate application of updated terms.

15. Governing Law and Jurisdiction

15.1 These Terms and Conditions, and any dispute or claim arising out of or in connection with them or the Services, shall be governed by and construed in accordance with the laws of England and Wales.

15.2 The parties agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or the Services, including any non-contractual disputes or claims.

16. General Provisions

16.1 If any provision of these Terms and Conditions is found by a court or other competent authority to be invalid, unlawful or unenforceable, that provision shall be deemed deleted to the minimum extent necessary, and the remaining provisions shall continue in full force and effect.

16.2 No failure or delay by either party in exercising any right or remedy under these Terms and Conditions shall constitute a waiver of that or any other right or remedy.

16.3 The Agreement is between us and the Customer. No other person shall have any rights to enforce any of its terms.

16.4 These Terms and Conditions, together with any details agreed at the time of booking, constitute the entire agreement between the parties in relation to the Services and supersede any prior discussions, correspondence or understandings.